When the Bank Says “We Can’t Talk to You”: Why Power of Attorney Matters
When the Bank Says “We Can’t Talk to You”: Why Power of Attorney Matters

21 Oct, 2025

Imagine this. Your mum gets scammed by someone pretending to be from the bank. You call the bank straight away, desperate to stop it. But they refuse to speak to you because you’re not authorised.You’re her next of kin, her child, maybe even the person she trusts most in the world - but that doesn’t give you any legal right to step in. Without a Power of Attorney in place, your hands are tied.Now picture the same situation, but this time you are your mum’s attorney. You can call the bank. You can report the fraud. You can speak to utility companies and stop payments before more money is lost.A Lasting Power of Attorney (LPA) is one of the most effective safeguarding tools families have t...
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