Cancel & Refund
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or e-mail). You can use the attached Cancellation Form, but it is not obligatory.
Our contact details, to inform us of your decision to cancel, are:Endeavour Law, 21 Old Field Road, Pencoed, Bridgend CF35 5LJ Telephone 01656 673 448 Email firstname.lastname@example.org Website www.endeavour-law.co.uk
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you unless you asked us to start work during the cancellation period (see below ‘Asking us to start work during the cancellation period’).
We will make the reimbursement:
- - without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract
- - using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement
Asking us to start work during the cancellation period
We will not start work during the cancellation period unless you expressly request us to.
In most cases, if you ask us to start work during the cancellation period, you will not lose your right to cancel. If you subsequently cancel during the cancellation period we can charge you for the work we have done on a pro-rata basis. This will be an amount which is in proportion to what has been performed, until you told us you wished to cancel, in comparison with the full coverage of the contract.You will, however, lose the right to cancel and will have to pay in full once the contract had been fully performed (ie we complete the work) even if this happens within the cancellation period.
If you would like us to start work during the cancellation period, please complete, sign and return the enclosed form ‘Request to start work during the cancellation period’.
Cancellation formTo Endeavour Law, 21 Old Field Road, Pencoed, Bridgend CF35 5LJ Telephone 01656 673 448 Email email@example.com Website www.endeavour-law.co.uk
I/we [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods[*]/for the supply of the following service,
Ordered on/received on [*],
Name of client(s),
Address of client(s),
Signature of client(s) (only if this form is notified on paper),
[*] Delete as appropriate
[NB this is statutory wording and cannot be amended]